Designing Effective Pro-Democracy Digital Transformation

Full PDF of Municipal Digital Transformation Guidebook Paper

Leaders who want to help their citizens by modernizing their cities while strengthening democracy have had few resources outlining a better approach to government technology. NDI has written this guide to help municipal leaders think through the “why” of new technology approaches, the “what” of the things your citizens particularly need, and the “how” of successfully implementing a technology transformation project.

At their core, government institutions should exist to help their citizens: to create cities that are better and safer to live in, to provide services that improve our quality of life, and to address shifting community needs, concerns, and values. In an increasingly digitized era, where people use online services daily for everything from doctors to dinners to drivers, government entities at all levels need to keep up to meet their people’s expectations.